Legal & Policy Center

These Website Terms of Use ("Terms") govern your use of the NextStep Behavioral Services website located at nextstepbhs.com ("Website"). By accessing and using our Website, you agree to be bound by these Terms.

Acceptance of Terms

By accessing and using our Website, you accept and agree to be bound by these Website Terms of Use. If you do not agree to these terms, please do not use our Website.

Website Use

Permitted Use

You may use our Website for:

• Learning about our services and organization
• Contacting us for information through provided forms
• Accessing educational resources and general information
• Reading our policies and terms

Prohibited Use

You may not use our Website to:

• Transmit harmful, malicious, or disruptive code or content
• Attempt unauthorized access to our systems or servers
• Harvest email addresses or personal information
• Post inappropriate, offensive, or unlawful content
• Violate any applicable laws or regulations
• Interfere with the proper functioning of the Website

Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of NextStep Behavioral Services or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

User-Generated Content

If you submit any content to our Website (such as through contact forms or feedback), you grant us a non-exclusive, royalty-free license to use, modify, and display such content for business purposes related to operating our Website and responding to your inquiries.

Website Disclaimers

Information Accuracy

• Information on our Website is for general informational purposes only
• Website content does not constitute medical, therapeutic, or professional advice
• We strive for accuracy but make no warranties about completeness or reliability
• Information may become outdated and should not be relied upon for medical or treatment decisions

Technical Disclaimers

• We do not guarantee uninterrupted Website availability
• Technical issues may occasionally affect Website functionality
• We are not responsible for damages from Website use or unavailability
• Website performance may vary based on your internet connection and device

External Links

Our Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of external sites and do not endorse their content. Use of external links is at your own risk.

Privacy and Cookies

Our Website may use cookies and similar technologies to improve user experience and analyze Website traffic. Please see our Privacy Policy for more information about data collection and use.

Limitation of Liability

To the fullest extent permitted by law, NextStep Behavioral Services shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Website.

Changes to Website Terms

We reserve the right to modify these Website Terms of Use at any time. Continued use of our Website after changes constitutes acceptance of the new terms. We will update the "Last Updated" date to reflect any changes.

Governing Law

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict of law principles.

1. Scope & Hosting

Coropos Web Services ("CWS," "we," or "us") provides website design, development, and ongoing hosting/maintenance services via the Cybrancee.com infrastructure. All CWS-hosted sites, servers, databases, email services, APIs, and other resources are governed by:

Cybrancee Terms of Service (the only hosting agreement):
https://cybrancee.com/client/terms.php

By using CWS–hosted services, you agree both to this AUP and to Cybrancee's Terms of Service at that link.

2. Prohibited Activities

You may not use CWS/Cybrancee–hosted services to facilitate or promote:

Illegal Conduct

• Any violation of local, state, federal, or international law.
• Distribution of malware, ransomware, or tools designed to compromise security.

Spam & Phishing

• Unsolicited bulk messaging or fraudulent schemes to harvest credentials or personal data.

Intellectual-Property Infringement

• Hosting or distributing pirated software, copyrighted works, or trademarks without authorization.

Objectionable Content

• Pornographic, obscene, or sexually explicit material.
• Hate speech, harassment, threats, or encouragement of violence.

Resource Abuse

• Excessive CPU, memory, disk, or bandwidth usage that negatively impacts other customers.
• Unapproved cryptocurrency mining, large-scale data scraping, or botnets.

Security Violations

• Port scanning, intrusion attempts, or vulnerability probes against CWS/Cybrancee or third-party systems.

Fraud & Misrepresentation

• Impersonation of CWS personnel or other users.
• Any fraudulent transactions or deceptive marketing.

3. Enforcement & Remedies

• Investigation: We may review logs and coordinate with Cybrancee on any suspected violation.
• Warnings & Throttling: First offenses may incur a warning or service throttling.
• Suspension/Termination: Serious or repeated violations can lead to immediate suspension or termination of services (per Cybrancee's Terms).
• No Refunds: You remain liable for all usage; suspended or terminated periods are non-refundable.

4. Reporting Violations

Email webabuse@coroposws.com with URLs, timestamps, screenshots, or log excerpts. We'll acknowledge reports within 48 hours.

5. Changes to This Policy

Material updates will be emailed to account holders and reflected by a new "Last updated" date above. Continued use constitutes acceptance.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site. Similar technologies include web beacons, pixels, and local storage.

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for our website to function properly and cannot be disabled. They enable basic features including:

• Page navigation and access to secure areas
• Remembering your cookie consent preferences
• Security features and fraud prevention
• Form functionality and session management
• Accessibility features and language preferences

Analytics and Performance Cookies

We use analytics cookies to understand how visitors interact with our website. These help us:

• Analyze website traffic and user behavior patterns
• Identify popular content and improve user experience
• Monitor website performance and technical issues
• Understand which pages visitors find most useful
• Measure the effectiveness of our content and services

Analytics Providers: We may use Google Analytics and other analytics services that collect anonymized data about website usage.

Functional Cookies

These cookies enhance website functionality and personalization:

• Remember your preferences and settings
• Provide social media features and content sharing
• Enable video content and interactive features
• Remember form inputs to improve user experience
• Customize content based on your location or preferences

Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track campaign performance:

• Track advertising campaign effectiveness
• Provide personalized content and recommendations
• Enable remarketing and targeted advertising
• Measure engagement with our content and services
• Integrate with social media advertising platforms

Third-Party Cookies

Our website may include content and services from third parties that set their own cookies, including:

• Google Services: Google Analytics, Google Fonts, Google Forms
• Social Media: Social sharing buttons and embedded content
• Video Content: Embedded videos from platforms like YouTube
• Maps and Location Services: Interactive maps and location features
• Form Services: Third-party form and survey tools

These third parties have their own privacy policies and cookie practices. We recommend reviewing their policies for more information.

Managing Your Cookie Preferences

You have several options for controlling cookies:

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner where you can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences by cookie category
• View detailed information about each cookie type

You can change your preferences at any time by clearing your browser data and revisiting our site, or by contacting us.

Browser Settings

You can also manage cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Site permissions > Cookies and site data
• Internet Explorer: Tools > Internet Options > Privacy tab

Opt-Out Tools

For analytics and advertising cookies, you can use these opt-out tools:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Network Advertising Initiative: NAI Consumer Opt-out
• Digital Advertising Alliance: DAA WebChoices Tool

Mobile Device Settings

For mobile devices, you can manage tracking through device settings:

• iOS: Settings > Privacy & Security > Tracking
• Android: Settings > Google > Ads > Opt out of Ads Personalization

Impact of Disabling Cookies

If you choose to disable cookies, some features of our website may not function properly. This may affect:

• Website Functionality: Forms, navigation, and interactive features
• Personalization: Customized content and recommendations
• Analytics: Our ability to improve the website experience
• Security: Fraud prevention and secure access
• Marketing: Relevant content and communication effectiveness
• Social Features: Social media integration and sharing

International Users

If you are located in the European Union, United Kingdom, or other jurisdictions with specific cookie laws, you have additional rights regarding cookies and consent. Our cookie banner is designed to comply with GDPR, UK GDPR, and other applicable regulations.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website with a new effective date
• Displaying a notice on our website
• Requesting renewed consent where required by law

NextStep Behavioral Services is committed to ensuring that our website and services are accessible to people with disabilities. We strive to provide an inclusive experience for all users.

Our Commitment

We are committed to:

• Making our website accessible to users with disabilities
• Providing alternative formats for information when needed
• Training our staff on accessibility best practices
• Continuously improving our accessibility efforts

Accessibility Standards

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help make web content more accessible to people with disabilities.

Current Accessibility Features

Our website includes the following accessibility features:

• Alt text for images and graphics
• Keyboard navigation support
• Clear heading structure and hierarchy
• Sufficient color contrast ratios
• Readable fonts and appropriate sizing
• Descriptive link text
• Form labels and error descriptions
• Skip navigation links

Service Accessibility

In addition to website accessibility, we strive to make our ABA therapy services accessible by:

• Providing services in accessible locations
• Accommodating communication preferences
• Working with assistive technologies when appropriate
• Adapting therapy approaches for different abilities
• Collaborating with other support providers
• Offering flexible scheduling and service delivery

Ongoing Efforts

We continuously work to improve accessibility through:

• Regular accessibility audits and testing
• User feedback and usability testing
• Staff training and education programs
• Technology updates and improvements
• Consultation with accessibility experts
• Monitoring of accessibility standards and best practices

Feedback and Assistance

If you experience any accessibility barriers on our website or need assistance accessing our services, please contact us. We welcome your feedback and will work to address any issues promptly.

Alternative Formats

If you need information from our website in an alternative format, we can provide:

• Large print versions
• Audio descriptions or recordings
• Plain language summaries
• Electronic formats compatible with screen readers
• Braille versions (upon request)

Assistive Technology Support

Our website is designed to work with common assistive technologies, including:

• Screen readers (NVDA, JAWS, VoiceOver)
• Voice recognition software
• Keyboard navigation tools
• Browser zoom and magnification tools

At NextStep Behavioral Services, we are committed to protecting the privacy and confidentiality of you and your child's protected health information (PHI). This notice outlines your rights, our responsibilities, and how we may use and disclose PHI in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and New Hampshire state laws.

I. Our Legal Duty

We are required by law to:

• Maintain the privacy of PHI
• Provide this notice of our legal duties and privacy practices
• Follow the terms of this notice currently in effect
• Notify you in the event of a breach of unsecured PHI

II. Uses and Disclosures of PHI Without Authorization

We may use or disclose your or your child's PHI without your written authorization for the following purposes:

Treatment

To coordinate services with doctors, speech therapists, occupational therapists, psychologists, and other professionals involved in your child's care.

Payment

To bill and collect payment from health plans or third-party payers for services provided.

Health Care Operations

For quality improvement, staff supervision and training, internal audits, and business-related activities to ensure compliance and service excellence.

Required by Law

Disclosures may be made as required by federal or New Hampshire law, such as reporting abuse or responding to subpoenas or court orders.

Public Health and Safety

Disclosures related to preventing or controlling disease, reporting suspected child abuse or neglect, or when there is a serious threat to health or safety.

Health Oversight

For inspections, audits, and investigations conducted by authorized health oversight agencies.

Workers' Compensation

As required to comply with workers' compensation laws.

Appointment Reminders and Health-Related Benefits

We may contact you with appointment reminders or information about services that may benefit your child.

III. Uses and Disclosures Requiring Authorization

Your written authorization is required for:

• Marketing communications
• The sale of PHI
• Most uses of psychotherapy notes
• Any use or disclosure not specifically described in this notice

You may revoke your authorization at any time in writing.

IV. Your Rights Regarding PHI

You have the right to:

Access PHI

Request to review or receive a copy of your child's record. Requests must be in writing. We will respond within 5 days.

Request Amendments

If you believe the record is incorrect or incomplete, you may request a correction in writing.

Request Restrictions

Ask us to limit disclosures. We are not required to agree, except for restrictions on disclosures to health plans for services you pay for in full.

Request Confidential Communications

Request that we contact you at a different address or by a different method.

Accounting of Disclosures

Request a list of disclosures made (excluding those for treatment, payment, or operations) in the past six years.

Receive Notification of a Breach

You will be notified if your PHI is involved in a data breach.

Receive a Copy of this Notice

You may request this notice at any time or download it from our website.

V. Disclosures to Family and Others

We may share PHI with family members or other caregivers involved in your child's care or responsible for payment, unless you object. In emergencies, we may disclose information as necessary.

VI. Complaints

If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the U.S. Department of Health and Human Services:

We will not retaliate against you for filing a complaint.

VII. Changes to This Notice

We reserve the right to change the terms of this notice. Changes will apply to all existing and future PHI in our possession. The current version will always be available on our website and in our office.